Signed in as:
filler@godaddy.com
Signed in as:
filler@godaddy.com
Delivery Information
Most products are made to order in my studio.
All orders will be sent via Royal Mail. I aim to dispatch orders within 5-7 days of purchase (excluding weekends and bank holidays), however shipping times can be affected during peak times and other exceptional times.
You should receive your order within 4 days of being dispatched.
Local delivery is available within 3 miles of WA4 for £2- please only choose this option on checkout if you live within 3 miles as if its further i will be unable to deliver to you
In person collection is only an option if you are due to see me locally or at upcoming makers markets etc
Returns & Refunds Policy
I hope you are very happy with your purchase but if for some reason you change your mind please send an email to: carla@simbaandco.co.uk stating your reason for return. I will reply with details of how you can return your item.
To be eligible for a refund, your item must be unused, in the same condition in which you received it and returned to us in the original packaging within 14 days of purchase. Once I have received your item and inspected it, I will send you an email to confirm your refund.
Items sent back to me without first requesting a return will not be accepted.
I can not accept a return on candles that have been lit, wax melts or diffusers that have been opened and used.
Please note that delivery costs of returned items will be at your own cost. I recommend using a registered and recorded delivery service so that you have proof of dispatch in case the item(s) are lost.
When returning item(s) it is your responsibility until they reach me and I cannot accept responsibility for lost or damaged goods in transit.
Exchanges
I only replace items if they are defective or damaged. If you receive an item that is damaged please contact me immediately by email at: carla@simbaandco.co.uk and I can advise you on how to return. For damaged items I will refund your original delivery costs.